Technology Strategy Definition

Overview

Dublin Airport Authority (daa) engaged SevTech to define a three-year Technology Strategy for its IT department.

Through a structured consulting approach, SevTech facilitated workshops with IT stakeholders, gathered business and technology requirements, and benchmarked daa’s IT organisation against similar-sized airports. The goal was to create a roadmap aligning technology investments with daa’s operational and strategic objectives.

Challenge

daa’s IT department needed a cohesive Technology Strategy to support digital transformation, enhance operational resilience, and optimise IT investments. The key challenges included:

• Aligning IT priorities with business goals.

• Evaluating the existing IT organisation structure.

• Benchmarking IT capabilities against peer airports.

• Ensuring scalability and efficiency in future technology investments

Results

• Strategic Roadmap: A three-year plan aligning IT with business priorities.

• Organisational Benchmarking: Clear insights on IT resourcing compared to industry peers.

• Optimised IT Investments: Focused budget allocation for maximum impact.

• Operational Efficiency: Improved IT governance and decision-making processes.

• Future Proofing: A scalable technology framework supporting growth and digital transformation.

Solution

SevTech conducted a series of collaborative workshops with IT and business stakeholders to assess current systems, pain points, and future needs. A benchmarking study compared daa’s IT structure and size with three similar airports.

Using these insights, SevTech developed a three-year roadmap covering infrastructure, cybersecurity, digital innovation, and IT governance, ensuring alignment with daa’s long-term strategy.