Bill Archive Solution

Overview

Vodafone Ireland, a leading telecommunications provider, sought to modernise its legacy Bill Archive platform.

The Platform enables care agents to quickly access past invoices, statements, and payment histories to support regulatory compliance.

As the platform neared retirement, Vodafone required a secure and scalable solution to store and manage historical customer billing records. Partnering with SevTech, a specialising in Cloud solutions, Vodafone aimed to implement a future-ready archiving system leveraging AWS technology.

Challenge

Vodafone faced multiple challenges with its legacy Bill Archive platform, including ensuring regulatory compliance with strict data retention policies.

Customer service continuity was also a priority, requiring seamless access to historical billing records. With millions of records to store, scalability and cost-effectiveness were critical. Additionally, the transition needed to be smooth, minimising disruptions to business operations and ensuring a seamless experience for both employees and customers.

Results

• 100% Business Continuity: No disruption to customer services.

• Improved Efficiency: Teams experienced faster response times with the intuitive dashboard and powerful search functionality.

• Increased Scalability & Performance: ​Serverless architecture cuts costs and scales effortlessly with growing data.

• Enhanced Security & Compliance: ​Met all regulatory and data retention requirements, protecting the company from potential penalties.

• Future-Ready Solution: Ensuring continue innovating and integrating additional functionalities as needed.

  
  

Solution

SevTech delivered a serverless, AWS-powered bill archiving solution. AWS S3 provided secure, cost-effective storage, while AWS Lambda automated data ingestion and retrieval. DynamoDB enabled fast metadata searches, and AWS Cognito ensured secure access management.

A custom web dashboard allowed quick retrieval of archived bills. A robust ETL migration strategy was implemented, ensuring seamless data transfer while maintaining integrity and minimising downtime.